Use the Enterprise Service Center for Faster IT Support
As we continue to enhance the way we support your technology needs, we’d like to remind you about the Enterprise Service Center (ESC) — your centralized destination for fast, efficient, and reliable IT support.
If you haven’t visited the ESC recently, now is a great time to take advantage of the tools and resources designed to streamline your support experience and help you resolve issues more quickly than ever before.
Accessing the Enterprise Service Center is simple:
- Visit AccessHU.
- Log in with your Howard University credentials.
- Select the “Enterprise Service Center” tile to get started.
Why Choose the ESC?
- Faster Service - Submitting requests through the ESC ensures they are routed quickly to the right support team, reducing delays often associated with email requests.
- Real-Time Tracking - Monitor the status of your requests and receive updates every step of the way.
- Self-Service Solutions - Explore our knowledge base for step-by-step guidance, training materials, and answers to common questions — available whenever you need them.
- Improved Request Management - Easily submit, manage, and review your service requests in one convenient location.
- Personalized Experience - Enjoy content and services tailored to your role for a smoother, more relevant support experience.
Helpful Resources Available on the Enterprise Technology Services (ETS) Website:
- Training Videos.
- Employee Service Center Job Aids.
- Frequently Asked Questions.
To help us serve you more efficiently, we encourage all faculty, staff, and students to submit IT requests through the Enterprise Service Center rather than emailing the helpdesk.
Just a reminder: ETS is hosting an informational session on Feb. 18, about the IT Governance Council and its role in advancing Howard University’s strategic technology priorities. Save your spot and register for the IT Governance Council Webinar.
Thank you for your continued support.