ETS Articles and Updates

Welcome to ETS's article archive.  

ETS provides weekly updates to the community called Tech Tuesdays. Check out the latest content below!

Tech Tuesdays

Tips to Protect Your Data This Holiday Season

As the holiday season approaches, universities must stay alert to cybersecurity risks. This period often sees an increase in cyber threats, making it crucial for students, faculty, and staff to be aware and take proactive measures. Ensuring you know how to report any suspicious activity or potential security incidents can significantly reduce the impact of a cyber-attack.   Click here for a few tips to help you stay safe online during this festive time!

Category: Tech Tuesdays

Quick Guide to Reboot Your Desk Phone 📞

As part of our ongoing commitment to support you with reliable communication tools, we would like to take this opportunity to highlight the importance of rebooting the University’s desk phones (Polycom VVX 411). While these are generally robust devices, a simple reboot can resolve many common issues. 

Category: Tech Tuesdays

Coming Soon: New ServiceNow Portal

We're thrilled to announce the upcoming Employee Service Center (ESC) launch on January 6, powered by ServiceNow. This new platform is designed to improve how you interact with Enterprise Technology Services (ETS) by offering a faster, more efficient, and user-friendly way to access the services and support you need. The ESC is a significant step forward in our ongoing efforts to enhance service delivery and provide our community with a seamless, convenient experience.

Category: HU News, Tech Tuesdays

Final Week of Cyber Security Awareness Month

It’s the final week of Cybersecurity Awareness Month! As part of our ongoing commitment to keeping our community informed and safe, we would like to take this opportunity to highlight one of the most common threats in the digital world – social engineering and phishing attacks.

Category: Tech Tuesdays

Checkout your Inbox about Quarterly Cybersecurity Awareness Training

Welcome to week 4 of Cybersecurity Awareness Month! This week, we want to highlight the Quarter 2 Cybersecurity Awareness Training modules, reinforcing our dedication to safeguarding our network and user information. Your participation is crucial as we collectively strive to enhance our institution's cybersecurity posture.

Category: Tech Tuesdays

Dive into the IT Governance Council Framework and Approval Process

Dear Howard University Community, Following the launch of our IT Governance Council and its framework, we are excited to share a closer look at how this initiative is shaping the strategic management of IT resources across the University.

Category: HU News, Tech Tuesdays

ETS News and Updates

Resolving Blue Screen Errors Post-CrowdStrike Update

The Howard Enterprise Network has fully resumed normal operations. However, we are aware that some users may still be experiencing the ‘blue screen’ on their devices. This message is designed to provide you with steps you can take yourself before seeking assistance from the ETS IT Service Desk.

Category: ETS News

Introducing IT Governance Council at Howard University

Dear Howard University Community, Enterprise Technology Services has launched its IT Governance Council framework. This significant step enhances our technology management and ensures close alignment of all projects with Howard University's strategic goals. What is an IT Governance Council? The IT Governance Council oversees, guides, and manages the University's IT projects to derive improved value from our investment in information technology.

Category: ETS News

Self Service Password Reset (SSPR) and MFA device Registration

Dear Howard University Community, We write to inform you about an upcoming change to our cybersecurity policy that will affect the self-service password reset (SSPR) and multifactor authentication (MFA) device registration processes. When will the change happen? Why is this change necessary?  Tomorrow, Wednesday, June 5, 2024, ETS will enhance the self-service password reset (SSPR) portal by requiring two methods of authentication when initiating a self-started password reset. 

Category: ETS News, HU News

Microsoft 365 Project Update – Benefits and To-Do List

Dear Howard Students,  As previously announced, Howard University is transitioning from Google Suite to Microsoft 365 during the summer of 2024!   All current, active Howard students, regardless of level, are in scope. New incoming students will already have Microsoft 365 access. This excludes graduating seniors and Alumni. 

Category: ETS News, HU News

Microsoft 365 Migration – Project Update

With this upcoming change, we aim to increase daily collaboration and communication between teachers and students, as users will be on the same platform – Microsoft. Below are some of the key benefits we have heard from faculty members during the Stakeholder Interviews:  M365 minimizes the need to use personal emails or create new Google Accounts;   

Category: ETS News, HU News

Office 365 Email Migration

Dear Howard University Community, As part of our effort to continually improve the user experience of our campus stakeholders, Howard University will transition from Google G-Suite to Microsoft Office 365 during Summer 2024. This will positively impact the Howard University community as the migration brings key benefits to improve students’ daily academic activities:  

Category: ETS News

Email Encryption Update

​​​​​​​​Dear Howard University Community, Email safety is a collective effort. We encourage all new and current University employees to begin encrypting emails containing sensitive information such as financial or personal identifiable information (PII). Provided below are short and clear instructions to implement this safety measure.

Category: ETS News, Knowledge Base

HU Network Protection Update

This message is to inform you that the Cyber Security team at HU will be enabling the Phishing button feature on the Outlook Desktop Application for all user accounts moving forward. This security measure will be implemented to enhance the protection of valuable data and resources against the ever-increasing threat of cyber-attacks.

Category: ETS News, HU News, Policies

Cybersecurity Awareness Training Update

We would like to extend a heartfelt welcome to all new and current University employees to the start of the academic year and the start of Howard's new Cybersecurity Awareness Training cycle. 

Category: ETS News

OneCampus is Here!

Enterprise Technology Services is excited to announce a new portal for instant access to our most commonly used applications and links for learning, working, and connecting.

Category: ETS News