Coming Soon: New ServiceNow Portal

 

Dear Howard University Community,
 
We're thrilled to announce the upcoming Employee Service Center (ESC) launch on January 6, powered by ServiceNow. This new platform is designed to improve how you interact with Enterprise Technology Services (ETS) by offering a faster, more efficient, and user-friendly way to access the services and support you need. The ESC is a significant step forward in our ongoing efforts to enhance service delivery and provide our community with a seamless, convenient experience.

Why This Change?
Currently, when you need assistance from ETS, you send an email to our Helpdesk, which generates a support ticket. While effective, this process can be time-consuming and doesn't always provide the quickest resolution.
 
With the ESC, you'll have a one-stop portal for submitting service requests, tracking progress, and accessing helpful resources – all in one place. This is just the beginning of the exciting changes we're making to improve your experience!
 
What This Means for You

A Simple, Centralized Experience - The ESC will be your go-to platform for submitting service requests, tracking issues, and accessing helpful resources—all in one place. This means faster access to support without the need for emails or waiting on updates. 

Self-Service Made Easy - With direct access to troubleshooting tips and the knowledge base, the ESC empowers you to resolve common issues independently. You'll be able to find solutions and quickly take care of issues without delay. 

Quick & Easy Service Requests - Submitting service requests will be faster and simpler with just a few clicks. You'll be able to track progress and get real-time updates, ensuring more efficient responses and results. 

This is just the beginning of the exciting changes we're making to enhance your experience with ETS. Stay tuned for more updates; we can't wait for you to try the ESC!  
 
In Truth and Service,

Enterprise Technology Services