On The Horizon
Enterprise Technology Services provides a range of services related to information technology, including including software development, system integration, cybersecurity, cloud computing, network management, and technical support. Here is an overview of our in-flight projects.
Inflight Project Overview
ServiceNow Phase II Launch
ServiceNow Phase II Launch
The update of ServiceNow to include the relaunch of the customer portal, the initial launch of a service catalog and CMDB as well as revise the incident management portfolio.
Device Refresh
Device Refresh: iLab/UGL, Dorms & Lenovo Swap
The scope of this project involves the replacement of out-of-warranty Lenovo laptops and the dorms/ laboratory devices with a strategic transition to HP and Apple devices.
Campus Network Modernization
Campus Network Modernization
University wide upgrade of network switch hardware and wireless access points. Also network security and monitoring enhancements
WAN Re-design
WAN Re-design
The campus public internet point of presence / internet edge will be relocated to fully redundant, dual data center, off-site locations.
UARC
UARC
- The independent certification of the Howard University Protected Research Environment (HU-PRE). C3PAO
- HUGSS: Rules of behavior policy needs final review and approval
Confluence Overhaul
Confluence Overhaul
Update of all processes and documentation on each department confluence site. This also includes the revision of the ETS incident playbook.
Microsoft Defender Pilot
Microsoft Defender Pilot
ETS is testing MS Defender as a tool protect devices, identities, and data from various types of cyber threats
Policies Review/Update
Policies Review/Update
Cybersecurity, HU Email Management & Incident Response policies need to be reviewed, updated and approved by the policy committee.
Cybersecurity Training
Cybersecurity Training
Targeted Cybersecurity training for Office of Financial Aid
Teams Voice
Teams Voice
Migration plan to transfer all University DID phone numbers to the Microsoft Teams voice platform. Create new contact center solutions for ETS Helpdesk, FPP Clinic, and Enrollment mgmt.
ETS's Upcoming Projects
Wonder Plaza Relocation
Wonder Plaza Relocation
Wonder Plaza Relocation is a strategic initiative to transition personnel and technology assets from the current facility to the new Wonder Bread and Ralph Bunche Data Center locations. This effort not only modernizes our workspace but also enhances network resilience and infrastructure redundancy by cutting over critical systems to the new data center—strengthening connectivity and operational continuity across the organization.