About ETS

Mission

Our mission is to revolutionize Howard’s IT infrastructure by deploying secure, innovative, and collaborative solutions designed to meet the dynamic needs of our university. We are committed to integrating cutting-edge technology that enhances academic performance, optimizes administrative efficiency, and creates an inclusive, engaging learning environment.

ETS Service Offerings


Cloud Computing Scalability & Flexibility	Cybersecurity Secure Network, Servers, Desktop, Printers, & Peripheral Devices	Data Analytics Data Analysis, Data Science & Reporting

Academic Support Software Including: Workday, Canvas, SAS, MatLab, Mathematica, Office365, Adobe	Network & Telecom AV Consultations, Installations, Renovations & New Construction	Service Delivery Desktop Support & Lab Support

Values

Integrity: We are trustworthy and act in good faith.

Empathy: We care about each other and all of our stakeholders.

Long-Term View: We look beyond the present to deliver future value.

Unity: We are strongest when we work together as a team.

Agility: We challenge the status quo with open minds, focus, and speed.

Department Overview

Cyber Security Mission: Protecting the Howard brand, its people and the information they use.

What we do

Training
Governance
Detection and protection

Network Operations (NetOps)/ Infrastructure Mission: Changing the culture by implementing, monitoring, supporting, and securing an innovative and robust IT framework across Howard University's infrastructure while upholding the highest standards of excellence in truth and service.

What we do

IT network infrastructure support.
Local area network administration and management.
Wireless access management.
Telecommunications support.
Classroom technology support (A/V).

Development Operations (DevOps) Mission: To securely bridge gaps between application development and systems operations.

Service Delivery Mission: To serve and support the technical needs of the Howard University community by providing world-class customer service and efficient issue resolution.

What we do

Help Desk Services and Support
Break/Fix Support for Howard Devices
Device Imaging and Deployment
Student Lab Management and Support (iLab/UGL)

IT Relations (Academic) Mission: To serve as a liaison between academic leaders and the University’s IT department providing full engagement through governance, communication, and relationship management while providing awareness of the University’s IT policies, procedures, and services to enhance academic excellence, improve efficiency and effectiveness, and inspire new knowledge.

What we do

IT Consulting & Support
IT Project Management
Faculty Onboarding Presentations
Deans and Chairs Meetings
Cross-Functional Operations Collaboration
Accreditations – IT Requirements

Project Management Office Mission: To empower our university community by providing effective project management support, expertise, and excellence, with a clear commitment to excellence at every endeavor.

What we do

Enhance Project Delivery
Standardize Project Management Procedures
Build-out PMO Resources
Facilitate Change Management
Develop a culture of Continuous Improvement
Support Innovation and Technology Adoption

Office of Data and Analytics Mission: The Office of Data Analytics is Howard University’s trust source for data analysis, data science and reporting. We move Howard Forward by:

Leveraging predictive modeling (AI) and report automation to support operations and enhance academic excellence
Performing work designed to inform and shape projects (Road to R1; increase graduation rate and student outcomes)
Identifying challenges and opportunities through analysis and forensic reporting
Supporting Fall/Spring preparations with data
Establishing a robust data warehouse and data governance ecosystem
Leading the transition from Banner to Workday

What we do