About ETS

Mission

Enterprise Technology Services: Modernizing Howard University IT through secure, innovative and collaborative solutions to enable the University to accomplish its mission. 

ETS Service Offerings

cloud computing icon
cybersecurity icon
Cloud Computing
Scalability & Flexibility
Cybersecurity
Secure Network, Servers, Desktop, 
Printers, & Peripheral Devices
academic support icon
Network and telecom consult icon
Academic Support
Software Including: Workday, 
Canvas, SAS, MatLab, Mathematica, 
Office365, Adobe
Network & Telecom
AV Consultations, Installations, 
Renovations & New Construction
Values
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Integrity: We are trustworthy and act in good faith.

Empathy: We care about each other and all of our stakeholders.

Long-Term View: We look beyond the present to deliver future value.

Unity: We are strongest when we work together as a team.

Agility: We challenge the status quo with open minds, focus, and speed.

Department Overview

Cyber Security

Cyber Security Mission:  Protecting the Howard brand, its people and the information they use.

What we do

  • Training
  • Governance
  • Detection and protection

Network Operations

Network Operations (NetOps) Mission: To deliver high quality network infrastructure, support, and innovation in the form of network, telecommunication systems and services

What we do

  • IT network infrastructure support.
  • Local area network administration and management.
  • Wireless access management.
  • Telecommunications support.
  • Classroom technology support (A/V).

Development Operations

Development Operations (DevOps) Mission:  To securely bridge gaps between application development and systems operations. 

devops

Professional Services

Professional Services Mission: To serve and support the technical needs of the Howard University community by providing world-class customer service and efficient issue resolution.

What we do

  • Help Desk Services and Support
  • Break/Fix Support for Howard Devices
  • Device Imaging and Deployment
  • Student Lab Management and Support (iLab/UGL)

IT Relations

IT Relations (Academic) Mission: To serve as a liaison between academic leaders and the University’s IT department providing full engagement through governance, communication, and relationship management while providing awareness of the University’s IT policies, procedures, and services to enhance academic excellence, improve efficiency and effectiveness, and inspire new knowledge.

What we do

  • IT Consulting & Support
  • IT Project Management
  • Faculty Onboarding Presentations
  • Deans and Chairs Meetings
  • Cross-Functional Operations Collaboration
  • Accreditations – IT Requirements

Project Management

Project Management Office Mission: To empower our university community by providing effective project management support, expertise, and excellence, with a clear commitment to excellence at every endeavor.

What we do

  • Enhance Project Delivery
  • Standardize Project Management Procedures
  • Build-out PMO Resources
  • Facilitate Change Management
  • Develop a culture of Continuous Improvement
  • Support Innovation and Technology Adoption

Meet Our Team

Olga Osaghae AVP and CIO
Olga Osaghae

AVP and CIO

Karmecia Ellis-Dickens Director Dev Ops
Karmecia Ellis-Dickens

Director Dev Ops

Mahbleeta Grant Director IT Relations, Academic Services
Mahbleeta Grant

Director IT Relations, Academic Services

Richard Thomas Director Infrastructure
Richard Thomas

Director Infrastructure

Reg Sidhu Sr. Mgr. Professional Services
Reg Sidhu

Senior Manager Professional Services

Tamara Edwards Director PMO
Tamara Edwards

Director PMO