About ETS
Our mission is to revolutionize Howard’s IT infrastructure by deploying secure, innovative, and collaborative solutions designed to meet the dynamic needs of our university. We are committed to integrating cutting-edge technology that enhances academic performance, optimizes administrative efficiency, and creates an inclusive, engaging learning environment.
ETS Service Offerings
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| Cloud Computing Scalability & Flexibility | Cybersecurity Secure Network, Servers, Desktop, Printers, & Peripheral Devices | Data Analytics Data Analysis, Data Science & Reporting |
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| Academic Support Software Including: Workday, Canvas, SAS, MatLab, Mathematica, Office365, Adobe | Network & Telecom AV Consultations, Installations, Renovations & New Construction | Service Delivery Desktop Support & Lab Support |
Integrity: We are trustworthy and act in good faith.
Empathy: We care about each other and all of our stakeholders.
Long-Term View: We look beyond the present to deliver future value.
Unity: We are strongest when we work together as a team.
Agility: We challenge the status quo with open minds, focus, and speed.
Department Overview
Cyber Security
Cyber Security Mission: Protecting the Howard brand, its people and the information they use.
What we do
- Training
- Governance
- Detection and protection
Network Operations
Network Operations (NetOps)/ Infrastructure Mission: Changing the culture by implementing, monitoring, supporting, and securing an innovative and robust IT framework across Howard University's infrastructure while upholding the highest standards of excellence in truth and service.
What we do
- IT network infrastructure support.
- Local area network administration and management.
- Wireless access management.
- Telecommunications support.
- Classroom technology support (A/V).
Development Operations
Development Operations (DevOps) Mission: To securely bridge gaps between application development and systems operations.
What we do
- Enterprise Application Support
- Enterprise Application Delivery
- Cloud and System Support
- Cloud and System Deployment
Service Delivery
Service Delivery Mission: To serve and support the technical needs of the Howard University community by providing world-class customer service and efficient issue resolution.
What we do
- Help Desk Services and Support
- Break/Fix Support for Howard Devices
- Device Imaging and Deployment
- Student Lab Management and Support (iLab/UGL)
IT Relations
IT Relations (Academic) Mission: To serve as a liaison between academic leaders and the University’s IT department providing full engagement through governance, communication, and relationship management while providing awareness of the University’s IT policies, procedures, and services to enhance academic excellence, improve efficiency and effectiveness, and inspire new knowledge.
What we do
- IT Consulting & Support
- IT Project Management
- Faculty Onboarding Presentations
- Deans and Chairs Meetings
- Cross-Functional Operations Collaboration
- Accreditations – IT Requirements
Project Management
Project Management Office Mission: To empower our university community by providing effective project management support, expertise, and excellence, with a clear commitment to excellence at every endeavor.
What we do
- Enhance Project Delivery
- Standardize Project Management Procedures
- Build-out PMO Resources
- Facilitate Change Management
- Develop a culture of Continuous Improvement
- Support Innovation and Technology Adoption
Data Analytics
Office of Data and Analytics Mission: The Office of Data Analytics is Howard University’s trusted source for data analysis, data science and reporting. We move Howard Forward by:
- Leveraging predictive modeling (AI) and report automation to support operations and enhance academic excellence
- Performing work designed to inform and shape projects (Road to R1; increase graduation rate and student outcomes)
- Identifying challenges and opportunities through analysis and forensic reporting
- Supporting Fall/Spring preparations with data
- Establishing a robust data warehouse and data governance ecosystem
- Leading the transition from Banner to Workday
What we do
- Custom Report Development
- Data Analysis
- Training and Workshops
Meet Our Leadership Team
Chief Information Officer & Associate Vice President,
Enterprise Technology Services
Senior Director, DevOps
Enterprise Technology Services
Senior Director,
IT Relations - Academic
Enterprise Technology Services
Senior Director, Infrastructure
Enterprise Technology Services
Senior Manager,
Service Delivery
Enterprise Technology Services
Director, PMO
Enterprise Technology Services
Associate Vice President,
Office of Data & Analytics