IT Support
Welcome to the Enterprise Service Center
Your One-Stop IT Support Solution, Powered by ServiceNow
At Enterprise Technology Services, we are dedicated to providing seamless IT support and an exceptional user experience for our faculty and staff. The Enterprise Service Center, powered by ServiceNow, is your centralized hub for all IT-related services, support, and resources.
What is the Employee Service Center?
The Enterprise Service Center is an intuitive, self-service portal that allows you to access IT support, track requests, and find answers to common questions, all in one place. Whether you need to submit a ticket, resolve technical issues, or browse our knowledge base, we’ve got you covered 24/7.
Get Started
Log In: Access the Enterprise Service Center.
Explore Services: Browse the portal for resources, submit requests, or search the knowledge base.
Track Progress: Stay up to date with notifications and request tracking.
Get Help
Email: huhelpdesk@howard.edu
Phone Support: 202-806-2020
Hours of Operation:
Monday – Friday, 8:30a until 5p
In-Person Service Desk
ETS Walk Up:
iLab Technology Center
2301 Georgia Ave NW, Washington, DC 20001
Hours of Operation:
Monday – Friday, 9a until 5p
Key Features
Submit and Track IT Requests
Need assistance? Submit IT support tickets quickly and easily. Track the status of your requests in real time, ensuring transparency and timely updates.
Knowledge Base
Find answers to frequently asked questions and solutions to common IT issues through our robust knowledge base of articles, guides, and troubleshooting tips.
Service Catalog
Explore a wide range of IT services, from account management to software requests, device troubleshooting, and more.
Streamlined Communication
Stay informed with automated notifications, updates, and responses, ensuring clarity and collaboration throughout the process.