Reminder: Log into the Enterprise Service Center Today!
April 1, 2025
Dear Howard University Community,
Have you explored our new Knowledge Base yet? If you haven’t done so already, we invite you to discover the Enterprise Service Center (ESC) and experience the future of IT support at Howard University. We're confident that these innovative tools and resources will simplify your IT support experience and enhance your daily workflow. Here's how you can get started:
How to Access the ESC
- Visit AccessHU.
- Log in with your Howard University credentials.
- Click on the “Enterprise Service Center” tile.
From there, you'll have access to all the features and services designed to enhance your experience with ETS.
Why Use the ESC?
- Centralized Support at Your Fingertips - Submit service requests, track progress in real-time, and access a wealth of resources—all from one convenient location.
- Extensive Self-Service Resources - Empower yourself with a robust library of self-help tools and training materials to troubleshoot common issues and find answers whenever you need them.
- Real-Time Updates - Stay informed with continuous tracking of your service requests so you’re always in the loop.
- Enhanced Self-Service Capabilities - Enjoy improved tools for submitting and managing requests, accessing the knowledge base, and resolving issues faster than ever.
- Personalized Experience - Benefit from content and services tailored to your role and preferences, ensuring every interaction with the ESC is both relevant and seamless.
Additional Resources on the ETS Website
- Training Videos
- Employee Service Center Job Aids
- Frequently Asked Questions
Thank you for being a part of this exciting new chapter. We’re here to support you every step of the way!
In Truth and Service,
Enterprise Technology Service