Self-Service Password Reset

What is Self-Service Password Reset (SSPR)?

Self Service Password Reset (SSPR) is a Microsoft delivered feature that allows an enrolled user the ability to reset their own password. As a prerequisite for using the tool, you must register your notification and contact preferences. This is a one‐time process. Once you have registered your information, you will be able to use the self‐service resource tool.

Enrolling in Self-Service Password Reset (SSPR)

  1. Open your web browser on your device and go to the password reset registration page (
  2. When prompted, enter your Howard Network username and password.
  3. You can configure up to three additional pieces of information on your account. You should have at least one additional method configured. It is recommended, but not required, that you set-up as many methods as you can. This gives you flexibility when one of the methods isn't available. An example is when you're traveling and you're unable to access your office phone.
  • Alternative Authentication Phone (call or text): A number other than your office phone
  • Alternative Authentication Email: An email other than your work email.
  • Additional Methods may be added in the future as they become available.

NOTE: You will receive a phone call, text or email message while doing setup to verify that this method of communication is working. You will need access to any configured email address or phone during enrollment.

Setting Up Alternative Authentication Phone (call or text)

  1. Select the “Set it up now” link next to “Alternative Phone…”. 
  2. Set your Region Code [typically United States (+1)]. 
  3. Enter Your Phone Number.
  4. Select either the “Text Me” or “Call Me” button to verify the phone number (only one option needs to be completed). 

Text Me Option

  1. Enter the code received in a text and select the “Verify” button. 
  2. If successful, you will be returned to the initial setup screen.

Call Me Option 

  1. Answer your phone. 
  2. When prompted on the phone, hit the “#’ key. 
  3. If successful, you will be returned to the initial setup screen

Setting Up Alternative Authentication Email

  1. Select the “Set it up now” link next to “Alternative Email…”. 
  2. Enter an email address other than your work email account. 
  3. Select the “email me” button. 
  4. Get the verification code from this email account and enter in the verification field and then select the “Verify” button.

Finish Out

Once you have completed your choice of settings, select the “finish” button to continue to other applications. It is important to complete this step, or your changes will be lost. 

Note: You may be prompted for your password again after you select the “finish” button.

To Update Your Settings

  1. Return to 
  2. Select on “Change” next to the setting you wish to update. 
  3. Follow the instructions above for each setting. 
  4. Select the “finish” button when you are complete