Announcing the new ETS Service Request System 📋

 

Dear Howard University Community, 

We are thrilled to announce the Enterprise Service Center (ESC) is officially live! The purpose of the ESC is to enhance the user experience with Enterprise Technology Services (ETS), ushering in a new era of accessing and managing IT support and services. 

How to Access the ESC
As of January 6, users can access the ESC by visiting AccessHU. Simply log in using your Howard University credentials, click the 'ESC IS LIVE' banner, and you’ll be ready to explore all the features and services ESC has to offer. 

Reasons to Use the ESC 

Centralized Support at Your Fingertips - The ESC serves as your one-stop destination for submitting service requests, tracking their progress, and accessing a wide range of helpful resources. Experience faster, more transparent support without the hassle of lengthy email exchanges. 

Access to the Self-service Resources - Empower yourself with our extensive library of self-service resources. Troubleshoot common issues and find answers quickly, any time you need them. 

Real-time Updates - Stay informed with real-time tracking of your requests. Know exactly where your request stands during every step of the process. 

Enhanced Self-service Capabilities - Manage your technical issues and service requests efficiently. Submit and track requests, access the knowledge base, and resolve issues faster with our improved self-service tools. 

Personalized Experience - Enjoy a tailored experience with content and services customized to your role and preferences, making your interactions with ESC both relevant and seamless. 

The following resources are available on the ETS Website to help you get started:

• Training Videos
• Employee Service Center Job Aids
• Frequently Asked Questions 

Coming Soon - Virtual Agent for IT Service and Support 

Mark your calendars for January 30, when we launch our Virtual Agent for IT Service and Support. This intelligent assistant will provide you with 24/7 assistance, helping you resolve common issues quickly and independently. Stay tuned for more details on how the Virtual Agent will further enhance your ESC experience! 

In Truth and Service, 

Enterprise Technology Services