Operation Information
Your go-to resource for understanding how these two service models support the university community.
The ETS Walk-up provides immediate, in-person technical support for students, faculty, and staff, while the iLab offers a collaborative environment for innovation, experimentation, and digital experience development. This page outlines operation information, what services are available, and how you can engage with them to enhance academic success and streamline your digital workflows.
Announcements
Operation Information
ETS Walk-Up Operation Information
Hours of Operations
Monday – Friday 9AM-5PM.
Closed Weekends and University Holidays, following Howard University Library schedule
Contact Information
Service Desk Supervisor: Brandon Lowe
Service Desk Manager: Ed Brown
Service Delivery Senior Manager: Reg Sidhu
After Hours assistance – submit a ticket via the ESC or email huhelpdesk@howard.edu
Services Offered
- Account Access: Password resets, MFA setup, SSO issues
- Howard Device Support: Troubleshooting
- Software Installation: Installation of HU approved software
- How-to/General Help
- Escalations
ETS Walk-up Operating Rules:
- Follow Howard University Library Rules.
- No eating or drinking at the desk.
- No use of personal cellphones at the Walk-up Desk.
- At least one Service Delivery Technician should always be present at the desk during operating hours.
- Monthly check-ins with Library Staff to ensure adherence to agreed upon protocols.
iLab Operation Information
Hours of Operations
Regular Hours:
Sunday 1:30PM-10PM
Monday-Thursday 8:30AM-10PM
Friday 8:30AM-5PM
Saturday 9AM-6PM
Summer Hours:
Monday – Friday 9AM-5PM
Closed Holidays, following Howard University Library schedule
Contact Information
Service Desk Supervisor: Brandon Lowe
Service Desk Manager: Ed Brown
Service Delivery Senior Manager: Reg Sidhu
After Hours assistance – submit a ticket via the ESC or email huhelpdesk@howard.edu
Services Offered
- Troubleshooting iLab computer issues
- Troubleshooting Printing Issues (PaperCut)
- Printer Toner and Paper Replacement
- General Help
- ServiceNow ticket creation
Student Printing Allotment
For 2024-25 Academic Year: $75/semester is allotted to each student.
Black & White: $.17 Single-Sided, $.10 Double-Sided
Color: $.38 Single-Sided, $.30 Double-Sided
Tools and Technology
PC’s, Mac’s, Printers, PaperCut, and ServiceNow
iLab Operating Rules
- Follow Howard University Library Rules.
- No eating or drinking at iLab.
- Ensure iLab volume is kept to a minimum level.
- No excessive usage of personal cellphone.
- At least one Service Delivery Technician should always be present at designated iLab post.
- Monthly check-ins with Library Staff to ensure adherence to agreed upon protocols.