Quick Guide to Reboot Your Desk Phone 📞

 

Dear Howard University Community, 

As part of our ongoing commitment to support you with reliable communication tools, we would like to take this opportunity to highlight the importance of rebooting the University’s desk phones (Polycom VVX 411). While these are generally robust devices, a simple reboot can resolve many common issues. 

Rebooting the Polycom VVX 411 phone can help address several issues, including: 

Unresponsive Behavior - A restart can restore normal functionality if the phone becomes unresponsive or freezes. 

Network Connectivity Problems - Restarting can re-establish a lost network connection, addressing issues like the inability to make or receive calls. 

Audio Quality Issues - Restarting the device may resolve problems such as poor sound quality or echo during calls. 

Feature Malfunctions - If certain features (e.g., voicemail access, call forwarding) are not working correctly, a restart can often correct these malfunctions. 

Software Glitches - Temporary software errors or glitches that affect performance can be cleared with a restart. 

Rebooting your phone is straightforward, and this simple step can often restore full functionality and improve performance. Phones automatically receive updates from our service provider during off-hours, and a quick restart can help integrate these updates smoothly, resolving any issues that may arise afterward. 

To restart a Polycom VVX 411 phone, you can:  

  • Press and hold the 0, 1, and 3 keys on the dial pad simultaneously until you hear a confirmation tone.
     
phone example
  • If you are not on the home view, you can: 

          

phone example 2

1.     Press the button as shown above.

2.     Select and navigate to Basic > Restart Phone. 

3.     Press Yes when prompted with “Are you sure?” 

If you have any questions, please do not hesitate to contact the ETS Help Desk at 202-806-2020 or via email at huhelpdesk@howard.edu

In Truth and Service, 
Enterprise Technology Services

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