Blackboard Learn FAQs

Blackboard Learn helps engage students and faculty in a digital classroom experience.

Frequently Asked Questions

How do I log into Blackboard Learn?

Single Sign-On (SSO) Login Help

Login with these 3 quick steps:

1. Click "Student and Faculty Login"

2. Enter your full Howard University-issued email address and the corresponding password

3. Complete the 2-step verification

If you are still having trouble logging in, contact the Help Desk at huhelpdesk@howard.edu or 202-806-2020.

For guided log instructions via video, please access this link. Click here if you need to reset your email address password.

Why can't I see my course shell on Blackboard Learn?

Check your BisonWeb account to make sure you are registered for the course.

IF you do see the course on your BisonWeb for the selected term, then here are the elements on how to identify course on your Blackboard Learn account:

Subject Code (Subj): e.g. ABCD

Course Number (Crse): e.g. 555

Section Number (Sec): e.g. 01

Year & Term (not on BisonWeb): e.g. 202008 (Fall 2020 - Traditional Term)

These four elements create the Course ID, which would be found on Blackboard Learn as ABCD55501202008.

 

IF you do not see the course listed on your BisonWeb for the selected term, then reach out to your academic administrator (i.e. Department Chair and Dean) to obtain and fill out the Course Schedule Form. This form should be provided by and submitted to markel.gall@howard.edu.

How do I submit Blackboard Learn requests?

Reach out to huhelpdesk@howard.edu or 202-806-2020.

Be sure to include relative information in your request. Relative information may include:

  • Thorough description of what you are requesting and why
  • Blackboard Learn username(s) or HU-issued email address(es)
  • BisonWeb ID(s)
  • Course ID(s) or CRN(s)
  • Role(s): Teaching Assistant, Instructor, Student, Guest

 

NOTE:

  • To have instructors officially enrolled in a course shell: obtain and fill out the Course Schedule Form. This form should be provided by and submitted to markel.gall@howard.edu.
  • To have instructors unofficially enrolled in a course shell this request must be approved by a Department Chair or Dean.
  • When submitting requests via email the user must send from their Howard University-issued email address (i.e. your.name@howard.edu).
  • When submitting requests via phone the user should know their BisonWeb ID or Blackboard Learn username.
    • IF you do not know your BisonWeb ID, then reach out to your academic administrator (i.e. Department Chair and Academic Dean) to fill out the BisonWeb ID Request/Faculty Assignment Form. This form should be submitted to markel.gall@howard.edu.

How do I report technical issues with Blackboard Learn?

Reach out to huhelpdesk@howard.edu or 202-806-2020.

Be sure to include relative information in your request. Relative information may include:

  • Screenshot of error message or issue (must use the email option)
  • Thorough description of what is not working properly
  • Blackboard Learn username(s)
  • Course ID(s) or CRN(s)

 

NOTE:

  • For optimal performance, only use Chrome and Firefox browsers. Do not use Edge and Internet Explorer browsers.
  • When submitting requests via email the user must send from their Howard University-issued email address (i.e. your.name@howard.edu).
  • When submitting requests via phone the user should know their BisonWeb ID or Blackboard Learn username.

Questions & Troubleshooting

How do I change my Blackboard Learn password?

Blackboard Learn is only accessible by Single Sign-On (SSO), so users will need to log-in using their Microsoft Office365 credentials. Below are links to register for password resets and to reset these login credentials.

Password reset

To register for password registration: https://aka.ms/ssprsetup

To reset your password: https://passwordreset.microsoftonline.com

How do I get the required training in Blackboard Learn?

The Center for Excellence in Teaching, Learning & Assessment (CETLA) offers training and many resources: