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Welcome to ETS

Enterprise Technology Services is dedicated to help, develop, implement, and support technologies to enrich the experience of the Howard community.

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Common Resources

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AccessHU

A portal that contains links to applications you commonly use here at Howard University.
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BisonHub

Learn more about the upcoming changes to workday student.
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Training Resources

Find information on training here!
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Password Resets

Learn how to reset your password by yourself without the need of IT.
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Set Up Multi Factor Authentication

Learn how to set up and troubleshoot your Multi Factor Authentication.
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Enterprise Service Center​

The ESC powered by ServiceNow, simplifies your access to IT support, services and resources. Access ESC Now!

Tech Tuesdays

Important Update: Enhanced Security Measures for MS Teams Meetings

Starting February 22, 2025, we are rolling out an important update as part of our continued commitment to enhancing the security of our online meetings and protecting sensitive data. What’s Changing? Starting February 22, 2025, all unverified and anonymous users will be required to complete a CAPTCHA, and third-party note-taking applications will no longer be permitted to join MS Teams meetings.

Category: Tech Tuesdays

Meet Our New Virtual Agent!

We are thrilled to share an exciting new update that builds on the foundation of your experience with Enterprise Technology Services (ETS): The ServiceNow Virtual Agent. On February 7, we launched the Virtual Agent for IT Service and Support. This intelligent assistant is available 24/7 to assist with: Instant resolutions, automated troubleshooting, smart conversations, ticket creation, self-service knowledge base, multi-channel availability.

Category: Tech Tuesdays

Workday Profile: Protect Yourself from Phishing & Smishing Attacks

As part of our ongoing efforts to maintain a secure and effective network environment, we would like to bring to your attention the increasing sophistication of phishing and smishing attacks. Bad actors are continually enhancing their methods, which makes it even more important for you to stay vigilant. Please be cautious when clicking on links or sharing personal information, especially if you receive unsolicited emails or text messages.

Category: Tech Tuesdays