Training Resources
Whether you’re just getting started or looking to sharpen your skills, Howard University’s ETS Training Resources provide step‑by‑step guidance to help you confidently use essential campus technologies. Explore self‑paced tools, videos, and job aids, all designed to support your success and make navigating Howard’s digital environment easier.
Check back regularly for event and training updates!
Self-Service
Self-Service Password Reset: Learn how to reset your password by yourself without the need of IT.
Set Up Multi Factor Authentication:
Learn how to set up and troubleshoot your Multi Factor Authentication.
ETS Training Events
Tech Tuesday Trainings
Every Tuesday, join us for focused, beginner friendly Microsoft 365 topics designed to build your foundation. Choose the time that works for you—AM or PM sessions are available—and enjoy a hands on, guided webinar that turns learning into doing.
Register for Upcoming Workshops!Solution Station Wednesdays
This open forum, concierge style event is the perfect drop in space to get real answers to real problems. Whether it’s a workflow snag, a Teams setup question, or a OneDrive mystery—our experts are ready to help you find the solution you need.
Got a specific Microsoft 365 challenge? Bring it to Solution Station!
Coming Soon!
Think Tank Thursday
Each session kicks off with a quick demo of an advanced Microsoft 365 capability, followed by an engaging open exchange of tips, resources, use cases, and power user insights. It’s your weekly dose of innovation and collaboration!
Designed for our advanced user community: Think Tank Thursday is where super users shine!
Coming Soon!
Microsoft 365 (M365)
Microsoft 365 Resources
Microsoft 365 is Microsoft’s cloud-powered productivity platform. The platform includes productivity apps like Teams, Word, Excel, Outlook, OneDrive, and more.
Visit Microsoft 365 ResourcesOffice 365 for Educators
Dive deep into learning with interactive lessons, earn professional development hours, acquire certifications and find programs that help meet your goals.
Visit the educator training centerMicrosoft CoPilot Learning
Learn about the different Copilot solutions that Microsoft has for productivity and how to choose the right one for your organization.
Learn more about CopilotEnterprise Service Center (ESC)
ServiceNow Job Aid: Incident Request
This guide is to help users navigate through the portal and highlight self-service aspects of the platform.
How to Submit an Incident RequestServiceNow Job Aid: Service Request
This guide is to help users navigate through the portal and highlight self-service aspects of the platform.
How to Submit a Service RequestServiceNow: ESC Training Video
Learn how to use the Enterprise Service Center (ESC), powered by ServiceNow.
Get Training on ESC!Canvas
Canvas Instructor Guide
General questions and answers about Canvas, the Instructor role with links to resources to help you be comfortable with Canvas.
Visit the Canvas Instructors GuideCanvas Student Guide
General questions and answers about Canvas, the Student role with links to resources to help you be comfortable with Canvas.
Visit the Canvas Student GuideCanvas for Instructors
Canvas helps engage students and faculty in a digital classroom experience.
Learn more about Canvas for Instructors