ETS Walk-Up Operation Information

ETS Walk-Up Mission

To deliver timely, focused, technical support at the point of need, enhancing the digital experience and academic success of the university community. 

Hours of Operations

Monday – Friday 9AM-5PM.  
Closed Weekends and University Holidays, following Howard University Library schedule 

Location

Wayne A.I. Frederick Undergraduate Library

Ground Level: ETS Walk Up & Student Lab (G055)

500 Howard Place NW

Washington, DC 20059

Contact Information

Service Desk Supervisor: Brandon Lowe

Service Desk Manager: Ed Brown

Service Delivery Senior Manager: Reg Sidhu

After Hours assistance – submit a ticket via the ESC or email huhelpdesk@howard.edu

Services Offered

  • Account Access: Password resets, MFA setup, SSO issues
  • Howard Device Support: Troubleshooting
  • Software Installation: Installation of HU approved software
  • How-to/General Help
  • Escalations

ETS Walk-up Operating Rules

  1. Follow Howard University Library Rules.
  2. No eating or drinking at the desk.
  3. No use of personal cellphones at the Walk-up Desk.
  4. At least one Service Delivery Technician should always be present at the desk during operating hours.
  5. Monthly check-ins with Library Staff to ensure adherence to agreed upon protocols. 
ugl move 3

ETS Walk-up is moving to a new location! Learn more here!