iLab is moving to a new location! Learn more here!
iLab Operation Information
iLab Mission
Provide students, staff and faculty access to Howard University Network, Applications and Printing via iLab PC’s, Mac’s and Personal Devices, with on-demand IT Support from ETS Service Delivery Technicians.
Hours of Operations
Regular Hours:
Sunday 1:30PM-10PM
Monday-Thursday 8:30AM-10PM
Friday 8:30AM-5PM
Saturday 9AM-6PM
Summer Hours:
Monday – Friday 9AM-5PM
Closed Holidays, following Howard University Library schedule
Location
Louis Stokes Health Sciences Library
iLab Technology Center: Room 119
501 W Street NW
Washington, DC 20059
Contact Information
Service Desk Supervisor: Brandon Lowe
Service Desk Manager: Ed Brown
Service Delivery Senior Manager: Reg Sidhu
After Hours assistance – submit a ticket via the ESC or email huhelpdesk@howard.edu
Services Offered
- Troubleshooting iLab computer issues
- Troubleshooting Printing Issues (PaperCut)
- Printer Toner and Paper Replacement
- General Help
- ServiceNow ticket creation
Student Printing Allotment
For 2024-25 Academic Year: $75/semester is allotted to each student.
Black & White: $.17 Single-Sided, $.10 Double-Sided
Color: $.38 Single-Sided, $.30 Double-Sided
Tools and Technology
PC’s, Mac’s, Printers, PaperCut, and ServiceNow
iLab Operating Rules
- Follow Howard University Library Rules.
- No eating or drinking at iLab.
- Ensure iLab volume is kept to a minimum level.
- No excessive usage of personal cellphone.
- At least one Service Delivery Technician should always be present at designated iLab post.
- Monthly check-ins with Library Staff to ensure adherence to agreed upon protocols.
