Service Delivery

Service Delivery Mission

To serve and support the technical needs of the Howard University community by providing world-class customer service and efficient issue resolution.

What we do

  • Help Desk Services and Support
  • Break/Fix Support for Howard Devices
  • Device Imaging and Deployment
  • Student Lab Management and Support (iLab/UGL)
devops what we do

Projects & Initiatives

  • Lenovo Laptop Replacement
  • Office of Research – Grant Help Desk System
  • Enrollment Management – ServiceNow Onboarding/Training
  • Zero-Touch Deployment – JAMF/InTune