NetOps

Network Operations (NetOps)/ Infrastructure Mission

Changing the culture by implementing, monitoring, supporting, and securing an innovative and robust IT framework across Howard University's infrastructure while upholding the highest standards of excellence in truth and service.

 

What we do

  • IT network infrastructure support.
  • Local area network administration and management.
  • Wireless access management.
  • Telecommunications support.
  • Classroom technology support (A/V).

Projects

Campus Network Modernization

University wide upgrade of network switch hardware and wireless access points. Also network security and monitoring enhancements

Learn more about the project here!

Howard University WAN redesign

The campus public internet point of presence / internet edge will be relocated to fully redundant, dual data center, off-site locations.

Faculty Practice Plan Network Upgrade

Faculty Practice Plan Network Upgrade (Phase 2 & 3)

Status: Upgrade of the FPP Network -  ON HOLD

MS Teams Voice

Telecommunications migration (MS Teams Voice): Migration plan to transfer all University DID phone numbers to the Microsoft Teams voice platform.  Create new contact center solutions for ETS Helpdesk, FPP Clinic, and Enrollment management.

 

Outdoor Wireless Enhancements

Confluence Overhaul: Update of all processes and documentation on each department confluence site.  This also includes the revision of the ETS incident playbook.