Coming Soon: New ServiceNow Portal

We're thrilled to announce the upcoming Enterprise Service Center (ESC) launch on January 6, powered by ServiceNow. This new platform is designed to improve how you interact with Enterprise Technology Services (ETS) by offering a faster, more efficient, and user-friendly way to access the services and support you need. The ESC is a significant step forward in our ongoing efforts to enhance service delivery and provide our community with a seamless, convenient experience.

Dive into the IT Governance Council Framework and Approval Process

Dear Howard University Community, Following the launch of our IT Governance Council and its framework, we are excited to share a closer look at how this initiative is shaping the strategic management of IT resources across the University.

Self Service Password Reset (SSPR) and MFA device Registration

Dear Howard University Community, We write to inform you about an upcoming change to our cybersecurity policy that will affect the self-service password reset (SSPR) and multifactor authentication (MFA) device registration processes. When will the change happen? Why is this change necessary?  Tomorrow, Wednesday, June 5, 2024, ETS will enhance the self-service password reset (SSPR) portal by requiring two methods of authentication when initiating a self-started password reset. 

Microsoft 365 Project Update – Benefits and To-Do List

Dear Howard Students,  As previously announced, Howard University is transitioning from Google Suite to Microsoft 365 during the summer of 2024!   All current, active Howard students, regardless of level, are in scope. New incoming students will already have Microsoft 365 access. This excludes graduating seniors and Alumni. 

Microsoft 365 Migration – Project Update

With this upcoming change, we aim to increase daily collaboration and communication between teachers and students, as users will be on the same platform – Microsoft. Below are some of the key benefits we have heard from faculty members during the Stakeholder Interviews:  M365 minimizes the need to use personal emails or create new Google Accounts;   

HU Network Protection Update

This message is to inform you that the Cyber Security team at HU will be enabling the Phishing button feature on the Outlook Desktop Application for all user accounts moving forward. This security measure will be implemented to enhance the protection of valuable data and resources against the ever-increasing threat of cyber-attacks.

Cloud storage: Microsoft OneDrive for Business, Teams, & SharePoint Online

Access, share, and collaborate on all your files from anywhere. Join us for this free, one-hour training that will introduce you to cloud storage with OneDrive for Business and SharePoint Online. We’ll make it easy to learn how to store, access and collaborate on your shared work files, all while supporting your specific business needs. There will be demonstrations and opportunities for Q&A. In training you will:

Blackboard Learn will be Sunset EOM

Please be aware that Blackboard Learn will be sunset at the end of the month.

ETS News: COVID-19 Response (Faculty)

March 11, 2020

Dear Howard University Community,

In support of the University’s most recent COVID-19 response, it is important that each unit within the Howard community develop a plan to ensure business continuity. Your plan should include:

ETS News: COVID-19 Response (Students)

March 11, 2020

Dear Howard University Community,

In support of the University’s most recent COVID-19 response, it is important that each unit within the Howard community develop a plan to ensure business continuity. Your plan should include: