Reminder: Log into the Enterprise Service Center Today!

Have you explored our new Knowledge Base yet? If you haven’t done so already, we invite you to discover the Enterprise Service Center (ESC) and experience the future of IT support at Howard University. We're confident that these innovative tools and resources will simplify your IT support experience and enhance your daily workflow.

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Announcing the new ETS Service Request System 📋

We are thrilled to announce the Enterprise Service Center (ESC) is officially live! The purpose of the ESC is to enhance the user experience with Enterprise Technology Services (ETS), ushering in a new era of accessing and managing IT support and services. 

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Get Ready for the Employee Service Center Launch on January 6th!

Enterprise Service Center (ESC) launches on January 6th! What You Can Expect Starting January 6th: Centralized Support at Your Fingertips, Access to the Knowledge Base, and Real-Time Updates. Learn More!

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Resolving Blue Screen Errors Post-CrowdStrike Update

The Howard Enterprise Network has fully resumed normal operations. However, we are aware that some users may still be experiencing the ‘blue screen’ on their devices. This message is designed to provide you with steps you can take yourself before seeking assistance from the ETS IT Service Desk.

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Introducing IT Governance Council at Howard University

Dear Howard University Community, Enterprise Technology Services has launched its IT Governance Council framework. This significant step enhances our technology management and ensures close alignment of all projects with Howard University's strategic goals. What is an IT Governance Council? The IT Governance Council oversees, guides, and manages the University's IT projects to derive improved value from our investment in information technology.

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Self Service Password Reset (SSPR) and MFA device Registration

Dear Howard University Community, We write to inform you about an upcoming change to our cybersecurity policy that will affect the self-service password reset (SSPR) and multifactor authentication (MFA) device registration processes. When will the change happen? Why is this change necessary?  Tomorrow, Wednesday, June 5, 2024, ETS will enhance the self-service password reset (SSPR) portal by requiring two methods of authentication when initiating a self-started password reset. 

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Microsoft 365 Project Update – Benefits and To-Do List

Dear Howard Students,  As previously announced, Howard University is transitioning from Google Suite to Microsoft 365 during the summer of 2024!   All current, active Howard students, regardless of level, are in scope. New incoming students will already have Microsoft 365 access. This excludes graduating seniors and Alumni. 

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Microsoft 365 Migration – Project Update

With this upcoming change, we aim to increase daily collaboration and communication between teachers and students, as users will be on the same platform – Microsoft. Below are some of the key benefits we have heard from faculty members during the Stakeholder Interviews:  M365 minimizes the need to use personal emails or create new Google Accounts;   

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Download the Access HU Mobile app today!📱

We are thrilled to announce that Access HU Mobile is now available for download on both the Apple App Store and Google Play Store! This powerful tool, powered by OneCampus, is designed to enhance your Howard University experience by providing seamless access to essential platforms and services on the go.

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Office 365 Email Migration

Dear Howard University Community, As part of our effort to continually improve the user experience of our campus stakeholders, Howard University will transition from Google G-Suite to Microsoft Office 365 during Summer 2024. This will positively impact the Howard University community as the migration brings key benefits to improve students’ daily academic activities:  

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