Tech Tuesdays | Howard University Enterprise Technology Services

As part of our ongoing commitment to enhancing productivity and leveraging innovative technology, we are excited to announce that Copilot Chat will be enabled in Microsoft Teams beginning today, March 11. This AI-powered assistant is designed to streamline your daily tasks, improve collaboration, and boost overall efficiency. What to Expect: Starting today, you should be able to use Copilot Chat directly within Microsoft Teams.

Starting February 22, 2025, we are rolling out an important update as part of our continued commitment to enhancing the security of our online meetings and protecting sensitive data. What’s Changing? Starting February 22, 2025, all unverified and anonymous users will be required to complete a CAPTCHA, and third-party note-taking applications will no longer be permitted to join MS Teams meetings.

We are thrilled to share an exciting new update that builds on the foundation of your experience with Enterprise Technology Services (ETS): The ServiceNow Virtual Agent. On February 7, we launched the Virtual Agent for IT Service and Support. This intelligent assistant is available 24/7 to assist with: Instant resolutions, automated troubleshooting, smart conversations, ticket creation, self-service knowledge base, multi-channel availability.

As part of our ongoing efforts to maintain a secure and effective network environment, we would like to bring to your attention the increasing sophistication of phishing and smishing attacks. Bad actors are continually enhancing their methods, which makes it even more important for you to stay vigilant. Please be cautious when clicking on links or sharing personal information, especially if you receive unsolicited emails or text messages.

As part of our ongoing commitment to safeguarding sensitive information and ensuring compliance with data protection regulations, we are excited to announce the implementation of Data Sensitivity Labeling for Personally Identifiable Information (PII) and financial data across our Microsoft 365 environment. What to Expect: Beginning February 17, you will begin to see sensitivity labels applied to documents and emails containing PII and financial data. Read more here!

We are pleased to announce the upcoming Quarter 3 Cybersecurity Awareness Training modules, which reinforce our dedication to safeguarding our network and users' data. Your participation is vital as we collectively strive to enhance our institution’s cybersecurity posture. Tomorrow, Wednesday, January 15, you will receive an email from "Mandatory Howard Cybersecurity Training," with the subject line "Welcome to the Quarterly Cybersecurity Awareness Training.”

We are thrilled to announce the Enterprise Service Center (ESC) is officially live! The purpose of the ESC is to enhance the user experience with Enterprise Technology Services (ETS), ushering in a new era of accessing and managing IT support and services.

Enterprise Service Center (ESC) launches on January 6th! What You Can Expect Starting January 6th: Centralized Support at Your Fingertips, Access to the Knowledge Base, and Real-Time Updates. Learn More!

As the holiday season approaches, universities must stay alert to cybersecurity risks. This period often sees an increase in cyber threats, making it crucial for students, faculty, and staff to be aware and take proactive measures. Ensuring you know how to report any suspicious activity or potential security incidents can significantly reduce the impact of a cyber-attack. Click here for a few tips to help you stay safe online during this festive time!

As part of our ongoing commitment to support you with reliable communication tools, we would like to take this opportunity to highlight the importance of rebooting the University’s desk phones (Polycom VVX 411). While these are generally robust devices, a simple reboot can resolve many common issues.

Enterprise Technology Services

Exciting News: Copilot Chat Now Available in Microsoft Teams!

Important Update: Enhanced Security Measures for MS Teams Meetings

Meet Our New Virtual Agent!

Workday Profile: Protect Yourself from Phishing & Smishing Attacks

Strengthening Data Security: New Sensitivity Labeling for PII & Financial Data

Participate in Q3 Cybersecurity Awareness Training

Announcing the new ETS Service Request System 📋

Get Ready for the Employee Service Center Launch on January 6th!

Tips to Protect Your Data This Holiday Season

Quick Guide to Reboot Your Desk Phone 📞